Mentra Recording / Help

Stuck on something? Start here.

Most things are answered below. If yours isn't, write to us - there's no ticket queue and no bot, just the people who build Mentra.

Where to go

Four places, depending on what you need.

Questions

Common questions

What the app does, how hours work, which languages, where recordings live, and what the AI can and can't tell you.

Read the FAQ

A person

Get in touch

Something broken, a quote for a team, or a walkthrough of the Dashboard. One address, answered by the people who build it.

Your data

Delete your account

How to remove your account and everything tied to it, from inside the app or by email if you can't sign in.

How to delete

The fine print

Privacy & terms

What we collect, who else ever processes it, and the agreement between you and Mentra. In English and Thai.

Read the policy

Quick fixes

The four things that go wrong most.

The recorder isn't showing up

Check it's charged and switched on, then open the Live tab and tap Try reconnect. It pairs on its own once it's in range - if it still doesn't appear, restart the app before restarting the device.

A recording won't import

Imports run over WiFi from the Notes tab. If it stalls, make sure your phone hasn't switched networks mid-transfer, and check Settings for how many recordings are on the device - past roughly 350 the recorder stops listing them until some are cleared.

A transcript got a name wrong

Add the word to a knowledge base as a keyword and it'll be recognised on future calls. You can also correct any line by hand in the note itself.

My notes stopped transcribing

That's usually hours running out. The Live tab warns you before a call and won't start one at zero - top up in Settings, then the queue picks up where it left off.

Still stuck?

Tell us what you saw and roughly when it happened, and we'll pick it up from there.