Mentra Recording / Help / Delete your account

Delete your account. Your data goes with it.

You can delete your Mentra account and its data from inside the app. If you can't sign in, we'll do it for you by email. Mentra Recording is operated by Voice Intelligent Systems.

Two ways

In the app, or by email.

Fastest

Delete it in the app

Open Mentra and sign in

Go to Settings

Scroll to the Account section

Choose Delete account, then confirm

If you're locked out

Ask us by email

Write from the address your Mentra account uses and tell us you want it deleted. We'll confirm once it's done.

Request deletion

What happens

What goes, and what stays on your phone.

Deleted

Your account, profile records and sign-in. Your usage history. Any transcripts or AI summaries held on our servers because you joined a team dashboard.

Kept, but only where we must

Purchase, subscription and top-up records we're required to retain for legal, security, fraud-prevention, payment or tax reasons.

Untouched on your device

Call audio is only ever stored on your own phone, and deleting your account doesn't remove the notes, transcripts and recordings saved there.

Worth doing first

Settings › Data & privacy lets you export everything, or set notes to auto-delete after 30, 90 or 365 days, before you close the account.

Removing what's left on the phone

Delete individual notes in the app - they go to Trash first, then delete permanently from there. Anything you already exported or downloaded elsewhere on the device needs removing by you. Deleting the app itself removes everything it stored locally.

Read the full Privacy Policy Back to Help

Last updated: 9 September 2026